Terms, privacy and safeguarding
Clear boundaries make good coaching possible. Here’s what you can expect before, during and after working with Ray.
Session terms, privacy and support boundaries
Before payment, you receive the agreed service, session length, schedule, payment dates, cancellation, rescheduling and missed-session arrangements, and any cancellation or refund rights that apply.
The three-month package is a $900 upfront commitment. Adult coaching includes email and WhatsApp support between sessions. Contact arrangements and response times are agreed before you begin. Support and check-ins are not unlimited and are not an emergency service. You’ll always have a route for questions or concerns.
Coaching and mentoring support personal development. They are not therapy, crisis care, medical treatment, legal advice or regulated financial advice, and outcomes cannot be guaranteed. Where specialist support is needed, we’ll talk about it. In a crisis, get urgent support here.
Conversations are handled privately under the privacy notice, with exceptions for safety concerns and any reporting duties that apply. You receive the written service terms and privacy arrangements before you decide whether to book.
Young people, parent involvement and safeguarding
Under-18s need written consent from a parent or guardian, and their own willingness to take part. Before mentoring begins, we agree who attends, whether a parent joins or stays nearby, a suitable setting for sessions and an emergency contact.
Parent attendance is decided for each young person. Age alone doesn’t automatically make a private session suitable. Young adults aged 18 and over consent for themselves, with any parent involvement agreed with them.
We explain what stays private, which progress updates may be shared and when a risk of harm may need to be shared with the right people or services. Absolute secrecy can’t be promised.
Contact with under-18s uses agreed, parent-visible professional channels. Adult WhatsApp arrangements don’t automatically apply. Recording, or public use of any story or image, needs separate permission.
For young-person support, start with an enquiry. Age eligibility and written safeguarding arrangements are confirmed before any booking or payment. Mentoring and parent support.
Questions about these terms? Email ray@raysefah.com. Back to coaching